Youth & Adult Counseling

Legal Terms

All payments are due in full, prior to first session. Sessions are not guaranteed, they are on a first-come, first-served, basis. Bookings are not confirmed until invoices are paid in full, prior to the scheduled session. If invoice is not paid in full, prior to the scheduled session and the time slot becomes unavailable, clients may be asked to reschedule for the next available time slot. All payments are non-refundable and cannot be used as interchangeable sessions. If, for any reason, clients have to cancel a paid session, payments can be used towards a future rescheduled session up to 6 months after the original scheduled session date. Rescheduled sessions may be subjected to $50 cancellation/rescheduling fee. Discounted plans apply.

Note: If using discounted plan; clients have up to 6 months to complete all sessions included in the plan; if not, the remaining sessions will be forfeited and clients must book a new session to receive services.

Cancellation Policy Updates:

Effective April 15, 2021 Cancellations made within 24 hours or less will be subjected to a $50 cancellation/rescheduling fee. This includes "no call no shows" and rescheduled requests. Clients are provided one complementary rescheduled session without penalty to be used as an emergency cancellation. All cancellations thereafter are subjected to a $50 cancellation/ rescheduling fee. If a client does not show up for a session within 10mins of start time and has not reached out to the Specialist informing cancellation, it is deemed as a "No call no show". "No call no shows" are NOT considered an emergency cancellation and will be immediately subjected to the $50 cancellation/ rescheduling fee. All cancellation fees are due prior to rescheduling next session.

COVID-19 UPDATES:

As a health and safety precaution, all in-person sessions require Clients and Specialists to wear a mask at all times, keep at least six (6) feet distance, and refrain from physical contact. (Couples and family members are excluded from having to social distance from each other).

Note: Office space will be sanitized and disinfected in between sessions.

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Due to the COVID-19 pandemic, as a safety precaution for our Clients and Specialists, Courageous SELFcare Specialists, LLC has added virtual sessions as an option. Virtual sessions will be handled with the same care, privacy and professionalism as in-person or phone sessions.

Schedule your virtual sessions today!